Refund policy

We want you to love your StrapWrap gear. If something’s not right, we’re here to help.

30-Day Returns

You can return any item within 30 days of receiving it. No hassle, no awkward explanations — just let us know and we’ll guide you through the process.

Return Shipping

Customers are responsible for the cost of return shipping. You can choose whatever delivery method you prefer.

No Restocking Fees

We don’t believe in “surprise” fees. There are no restocking charges on any returned items.

No Final Sale Items

Every product we sell is eligible for return. We don’t have final sale or non-returnable items — if we sold it to you, it qualifies.

Refunds

Once we receive your return in its original condition, we’ll issue a full refund back to your original payment method. Refunds are typically processed within 3–5 business days.

Exchanges

If you’d like to swap an item for a different product or variant, just contact us — we’ll help arrange it.

How to Start a Return

Get in touch with us at hello@strapwrap.co.uk with your order number, and we’ll take it from there.